Contact us

Casumo Ambassadors

Our Ambassadors are real people, not bots. You can reach them by live chat on our website or by email.

What they help with

Ask them about your account, verification documents, deposits and withdrawals, bonuses, Play Okay limits and closing or pausing your account.

Complaints

Send your complaint to the support team first. We aim to reply with an outcome within ten days. If you are still unhappy, a regulatory complaint can go to the Gibraltar Gambling Commissioner.

Privacy questions

Questions about your personal data and requests to use your data rights go to our Data Protection Officer.

Our company

Casumo is run by Jocularis Limited, registered in Gibraltar under number 121395 and licensed by the Government of Gibraltar.