Terms and Conditions
The agreement
When you open an account with Casumo you accept our general terms together with the bonus terms, the withdrawal policy, our responsible gaming rules, the privacy notice and the cookie policy. Each promotion also has its own terms. If we make a material change, we tell you in advance, and if you do not accept a change you can take out all available funds.
Who you deal with
Your account is held with Jocularis Limited, a Gibraltar company with registration number 121395. Jocularis Limited holds Remote Gaming Licences 126 and 127 from the Government of Gibraltar and is regulated by the Gibraltar Gambling Commissioner. Tarannis Limited, part of the Casumo group, processes payments for us.
Who can join
You must be at least 19, or older if the law where you live sets a higher age. Checking that online play is allowed where you are is your responsibility. Our offers and promotions are for players outside Ontario. Accounts may only be opened from the countries offered in the sign-up form.
Your account
One person, one account. If you find a second account in your name, tell us straight away. Keep your login details private, do not let anyone else play on your account, and do not buy, sell or transfer accounts or move money to other players.
Deposits
Pay only with cards, bank accounts and wallets that belong to you and carry the name you registered with. A minimum deposit applies, and offers may set their own minimum. Player money sits in separate accounts at a licensed financial institution. It earns no interest, and we never lend money for play.
Withdrawals
Payouts go back to your own payment method whenever we can, or to a bank account in your name. A request should be approved or declined within three days. We check your identity before a payout and may ask for extra documents if funds were deposited and not played. Any processing charge appears in the cashier before you confirm.
Bonuses
Bonus money must be wagered before it can be cashed out, and taking money out early cancels the active bonus and its winnings. Bonus abuse, several accounts, a VPN or low-risk betting patterns can lead to winnings being removed and the account being closed.
Game rules and winnings
A daily cap on winnings applies across all games, except for progressive jackpot wins, which are paid in full. A played round cannot be reversed.
Inactive accounts
An account with a real-money balance that has not been used for twelve months becomes inactive. We email you before this happens, and a monthly administration fee may then be taken from the balance.
Complaints
Contact our support team first and we aim to answer within ten days. Regulatory complaints can go to the Gibraltar Gambling Commissioner, and these terms follow the law of Gibraltar.